Customer Service Associate - Temporary

Walgreens•Norcross, GA

About The Position

The Customer Service Associate delivers a distinctive customer experience by greeting customers and patients, offering assistance with products and services, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. The associate operates an assigned cash register, processes customer purchases and related transactions, and recommends products, including trade-up and companion items. The role also supports store operations by maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; managing inventory and records; constructing displays; completing resets; rotating and replenishing consumable products; and following asset protection procedures and applicable laws for regulated products. The associate assists with food separation and product placement, provides photo-area services, fulfills web pickup orders, and helps maintain a clean and orderly store. The associate complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products for sale, including trade-up and companion items.
Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Implement asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.