Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK • St. Louis, MO

Farmers Insurance•East Grand Rapids, MI

2d•$18 - $21•Remote

About The Position

The Customer Service Associate works remotely in a Claims Contact Center, answering inbound calls and supporting customers with auto and homeowners claims, motorhome incidents, and roadside assistance. Associates guide customers through the claims process, set expectations, answer questions about existing claims, and document interactions accurately in claim files. The role has a structured work environment with calls for up to seven hours of the day and a variety of shift options. Applicants must live within 50 miles of one of the listed office locations to be eligible for future promotional opportunities. Employees must provide their own chair and desk and have a dedicated workspace free of noise and distractions. Paid training is Monday through Friday for eight weeks, from 8:00 a.m. to 4:45 p.m. Central Time or 9:00 a.m. to 5:45 p.m. Eastern Time. The stated start date is January 25, 2027. Starting pay is $18.23–$20.66 per hour, based on geographic location and experience. Spanish-bilingual candidates fluent in reading and speaking Spanish may be eligible for a 10% pay differential.

Requirements

High school diploma or equivalent.
Strong verbal communication and active listening skills.
Proficiency in written and spoken English.
Personal accountability for actions and outcomes.
Ability to work in a fast-paced, dynamic environment.
Strong technical aptitude, including navigating multiple systems, computer screens, and communication platforms simultaneously.
Ability to troubleshoot connectivity issues if needed.
Typing speed of at least 30 words per minute with 90% accuracy.

Nice To Haves

Customer service experience is highly preferred.
Remote contact center experience is a plus but is not required.
Fluency in reading and speaking Spanish may qualify candidates for a 10% pay differential.

Responsibilities

Respond to inbound telephone inquiries in a Claims Contact Center.
Initiate auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties.
Explain the claim process to customers and guide them through it.
Authorize services such as roadside assistance and rental cars when appropriate.
Handle customer inquiries about the status of existing claims efficiently and accurately.
Clearly and accurately document customer interactions in claim files.
Maintain job knowledge through intermittent training and learning, and incorporate new information into daily work.