Bristol West Customer Service Associate: Kansas City, KS • Caledonia, MI • OKC, OK • FL • STL

Farmers Insurance•East Grand Rapids, MI

2d•$18 - $21•Remote

About The Position

Farmers is hiring a remote Bristol West Customer Service Associate to support customers contacting the Claims Contact Center. Associates take inbound calls and assist with auto and roadside situations, initiate auto and homeowner claims by collecting preliminary loss information, explain the claims process, and provide status updates on existing claims. The role may also authorize services such as roadside assistance and rental cars. Associates must accurately document customer interactions in claim files and maintain job knowledge through periodic training and learning. The position has a structured work environment, with calls occupying up to seven hours of the workday. A dedicated home workspace free of noise and distractions is required. Paid training lasts three weeks, Monday through Friday, 8:00 a.m.–4:30 p.m. Central Time or 9:00 a.m.–5:30 p.m. Eastern Time. The stated start date is January 25, 2027. Starting pay is $18.23–$20.66 per hour based on geographic location and experience. Spanish-bilingual candidates fluent in reading and speaking Spanish are eligible for a 10% pay differential.

Requirements

High school diploma or equivalent.
Strong verbal communication and active listening skills.
Proficiency in written and spoken English.
Personal accountability for actions and outcomes.
Ability to work in a fast-paced, dynamic environment.
Strong technical aptitude, including navigating multiple systems, computer screens, and communication platforms simultaneously.
Ability to troubleshoot connectivity issues if needed.
Typing speed of at least 30 words per minute with 90% accuracy; a typing assessment may be administered.
A dedicated remote workspace free of noise and distractions.
For the Spanish-bilingual pay differential, fluency in reading and speaking Spanish.

Nice To Haves

Customer service experience is highly preferred.
Remote contact center experience is a plus but is not required.

Responsibilities

Respond to inbound telephone inquiries in a Claims Contact Center.
Initiate auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties.
Explain the claim process to customers.
May authorize services such as roadside assistance and rental cars.
Complete customer inquiries regarding the status of existing claims efficiently and accurately.
Clearly and accurately document customer interactions in the claim file.
Maintain job knowledge through intermittent training and learning, and incorporate new information into daily tasks.