Bristol West Customer Service Associate: Kansas City, KS Caledonia, MI OKC, OK FL STL

Farmers Insurance • Oklahoma City, KS

16h • Remote

About The Position

The Bristol West Claims Customer Service Associate supports customers contacting the Claims Contact Center, including customers seeking assistance with auto claims and roadside situations. In this fully remote role, the associate takes inbound calls, guides customers through the claims process, explains what to expect, and documents each interaction accurately in the claim file. The position offers various shift options and involves taking calls for up to seven hours of the workday. A dedicated, quiet workspace at home is required. Paid training runs for three weeks, Monday through Friday, from 8:00 a.m. to 4:30 p.m. Central Time or 9:00 a.m. to 5:30 p.m. Eastern Time. The stated start date is January 25, 2027. Starting pay is $18.23–$20.66 per hour, depending on geographic location and experience. Spanish-bilingual candidates who are fluent in reading and speaking Spanish may be eligible for a 10% pay differential.

Requirements

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Proficient written and spoken English.
• Personal accountability for actions and outcomes.
• Flexibility to work in a fast-paced, dynamic environment.
• Strong technical aptitude, including navigating multiple systems, computer screens, and communication platforms simultaneously.
• Ability to troubleshoot connectivity issues if needed.
• Typing speed of at least 30 words per minute with 90% accuracy; a typing assessment may be administered during consideration for the role.

Nice To Haves

• Customer service experience is highly preferred.
• Remote contact center experience is a plus, but not required.
• Fluency in reading and speaking Spanish may qualify candidates for a 10% pay differential.

Responsibilities

• Respond to inbound telephone inquiries in a Claims Contact Center.
• Initiate auto and homeowner claims by gathering preliminary loss information from agents, insureds, and third parties.
• Explain the claims process to customers and set clear expectations.
• May authorize services such as roadside assistance and rental cars.
• Respond efficiently and accurately to customer inquiries about the status of existing claims.
• Clearly and accurately document customer interactions in the claim file.
• Maintain job knowledge through intermittent training and learning, and incorporate new information into daily tasks.

Benefits

• Bonus opportunity based on company and individual performance.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings and Flexible Spending Accounts.
• Life insurance.
• Paid time off.
• Paid parental leave.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED