Customer Service Associate: Kansas City, KS Caledonia, MI Oklahoma City, OK St. Louis, MO

Farmers Insurance • Oklahoma City, KS

13h • Remote

About The Position

Farmers is hiring a remote Customer Service Associate for a Claims Contact Center. The role supports customers with situations including auto and home claims, motorhome incidents, and roadside assistance. Associates take inbound calls, explain the claims process, help set expectations, and document customer interactions. Employees receive eight weeks of paid training, Monday through Friday, from 8:00 AM to 4:45 PM Central Time or 9:00 AM to 5:45 PM Eastern Time. The listed start date is January 25, 2027. Applicants must reside within 50 miles of a listed office location to be eligible for future promotional opportunities. The employee must provide a chair and desk and have a dedicated workspace free of noise and distractions. The role involves taking calls for up to seven hours per day and offers a variety of shift options. Starting pay is $18.23–$20.66 per hour, based on geographic location and experience. Spanish-bilingual candidates who are fluent in reading and speaking Spanish may be eligible for a 10% pay differential.

Requirements

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Proficiency in written and spoken English.
• Personal accountability for actions and outcomes.
• Flexibility to work in a fast-paced, dynamic environment.
• Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously.
• Ability to troubleshoot connectivity issues if needed.
• Typing speed of at least 30 WPM with 90% accuracy.

Nice To Haves

• Customer service experience is highly preferred.
• Remote contact center experience is a plus but is not required.
• Fluency in reading and speaking Spanish may qualify candidates for a 10% pay differential.

Responsibilities

• Respond to inbound telephone inquiries in a Claims Contact Center.
• Initiate auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties.
• Explain the claim process to customers.
• May authorize services such as roadside assistance and rental cars.
• Efficiently and accurately respond to customer inquiries about the status of existing claims.
• Clearly and accurately document all customer interactions in the claim file.
• Maintain job knowledge through intermittent training and learning, and incorporate new information into daily tasks.

Benefits

• Bonus opportunity based on company and individual performance.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings and Flexible Spending Accounts.
• Life insurance.
• Paid Time Off.
• Paid parental leave.
• Tuition assistance.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED