Customer Service Associate - Temporary

Walgreens•Lodi, CA

1d•$17 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Associates help customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. They share customer-service best practices with team members, including courteous interpersonal habits and proactive service that identifies and meets customer needs. The role also supports store operations by recommending products, processing purchases and related transactions, maintaining merchandise and displays, and following asset-protection and regulated-product requirements. Associates help with product placement and stock rotation, use store systems and equipment, provide services in the photo area, fulfill web pickup orders, and maintain a clean and orderly store. They comply with company policies, maintain respectful coworker relationships, complete assigned tasks, and attend requested training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive service that identifies and meets customer needs.
Provide courteous, friendly, fast, and efficient service; recommend items, trade-up products, and companion items.
Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing and creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.