Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, welcoming customer experience and provides courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves issues, answers questions, and shares customer-service best practices with team members. The associate processes purchases and other register transactions; recommends products; maintains merchandise, displays, inventory, and store records; and follows asset-protection procedures and applicable laws for regulated products. The role also supports food handling and stock rotation, photo-area services, web order pickups, and the cleanliness and appearance of the store. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training. This is a temporary position. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices, including courteous and proactive interactions and assisting customers until their needs are met.
- Provide courteous, friendly, fast, and efficient service and recommend products, upgrades, or companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Implement company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy, rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
