Customer Service Associate - Temporary

Walgreens • Woodlawn, MD

1d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and shares customer-service best practices with team members.

The associate supports store operations by operating the cash register and handling purchases, payments, returns, and exchanges; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; and supporting inventory, displays, resets, and product rotation. The role follows asset-protection procedures and applicable laws for regulated products, assists with food separation and placement, and maintains a clean and orderly store.

Additional duties include providing photo-area services, fulfilling and delivering web pickup orders, learning store systems and equipment, complying with company policies, maintaining respectful coworker relationships, completing assigned tasks, and attending required training.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Provide courteous, friendly, fast, and efficient checkout and customer service.
• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer-service best practices with team members.
• Recommend products, trade-up items, and companion items.
• Operate the assigned cash register; collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Follow asset-protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement according to policies and procedures.
• Assist with stock rotation using the first-in, first-out method and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain a clean, neat, orderly store interior and exterior.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by a manager or assigned by corporate.

What This Job Offers

• Education Level: No Education Listed