Customer Service Associate

Walgreens•Scottsdale, AZ

2d•Onsite

About The Position

The Customer Service Associate models and delivers a distinctive, positive customer experience. The role provides courteous, friendly, fast, and efficient checkout service; helps customers and patients with products and services; answers questions and resolves issues; and recommends items, trade-ups, and companion products. The associate also supports store operations, merchandising, inventory, asset protection, regulated-product compliance, food handling, stock rotation, and store upkeep. Additional duties include providing services in the photo area, handling web pickup orders, completing assigned training, and carrying out other tasks as assigned. The position requires English fluency (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance, answer questions, and resolve issues to support a positive customer experience.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance through resolution.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-ups, and companion items.
Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders in Picture Care Plus, including picking items and delivering orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.