Customer Service Associate - Temporary

Walgreens • Boone, NC

1d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves issues, answers questions, and models customer-service best practices for team members.

The associate handles sales transactions and related register activities, recommends products, maintains merchandise and store displays, supports inventory and stock rotation, and follows asset-protection and regulated-product procedures. The position also includes customer service in the photo area, web order pickup, and maintaining a clean and orderly store. The associate complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
• Provide courteous, friendly, fast, and efficient customer service.
• Recommend items for sale, including trade-up and companion items.
• Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed by the store manager or shift leader.
• Implement company asset-protection procedures to identify and minimize profit loss.
• Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to policies and procedures; assist with stock rotation using first-in, first-out practices and restock outs for consumable items.
• Use store systems and equipment with working knowledge.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
• Monitor web pickup orders in Picture Care Plus, pick ordered items, and deliver orders to customers when they arrive at the store.
• Maintain a clean, neat, orderly interior and exterior store condition and appearance.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by a manager or assigned by corporate.

What This Job Offers

• Education Level: No Education Listed