Customer Service Associate - Temporary

Walgreens•Stallings, NC

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves issues, answers questions, and shares customer service best practices with team members. The associate supports store operations by processing purchases and related transactions, recommending products, maintaining merchandise and displays, and assisting with inventory, stocking, and product placement. Responsibilities also include following asset protection procedures and applicable laws for regulated products, providing photo-area and web pickup services, and helping maintain a clean and orderly store. The role requires compliance with company policies, respectful coworker relationships, completion of assigned tasks, and attendance at requested training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive service.
Provide courteous, friendly, fast, and efficient service; recommend items, trade-up products, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by store leadership.
Implement asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using FIFO and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fill web pickup orders and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs as requested by a manager or assigned by corporate.