Customer Service Associate (Full Time, Flexible Schedule)

Adams Fairacre Farms•City of Poughkeepsie, NY

11d

About The Position

The Customer Service Associate provides friendly, knowledgeable and helpful customer service in person and over the phone, helping uphold Adams’ reputation for quality products and service. The role supports office operations, including cash handling, deposits, customer purchases and returns, communications, and maintaining office supplies and organization. Team members are expected to treat customers and colleagues with respect, demonstrate Adams’ culture and values, and work collaboratively with co-workers and managers.

Requirements

Excellent verbal and written communication skills.
Ability to move, adjust, and position items weighing up to 25 pounds.
Ability to remain in a stationary position for the duration of a shift.
Ability, when necessary, to ascend and descend a stepstool, stepladder, and/or ladder.
Ability to perform repeated motions involving the wrists, hands, and/or fingers for the duration of a shift.
Ability to communicate with others to exchange information.
Ability to move into different positions to accomplish tasks in various environments, including tight and confined spaces.
Willingness to learn and operate Adams’ point-of-sale systems.
Willingness to work collaboratively and communicate with a team of co-workers and managers.

Responsibilities

Accurately count, set up, and distribute tills.
Process and reconcile cashier and department cash drawers using the office software system.
Answer phone calls and transfer them to other departments when necessary.
Prepare and process beginning- and end-of-day deposits.
Assist customers and employees with purchases or returns at the window.
Refill and maintain office supplies.
Become familiar with the register POS system and the steps for processing a return.
Become familiar with the store layout and the locations of different items.
If assigned, write checks, process and distribute petty cash, and sort incoming mail for all departments.
Provide excellent customer service to customers and employees.
Maintain a clean and organized office space.
Learn and demonstrate Adams’ culture and values.
Work collaboratively and communicate with co-workers and managers.
Show enthusiasm, positivity, and/or knowledge about Adams’ products and quality.