Customer Service Associate (Full Time, Flexible Schedule)

Adams Fairacre Farms•Poughkeepsie, NY

10d•Onsite

About The Position

The Customer Service Associate supports the office and helps maintain Adams’ reputation for friendly, knowledgeable, and helpful service. The role assists customers and employees in person or by phone, prioritizes customer needs, and contributes to a respectful, collaborative workplace. The associate is expected to learn and reflect Adams’ culture and values while providing service that supports the company’s commitment to quality products. This position handles office and cash-related tasks, including preparing tills, processing and reconciling drawers, and preparing deposits. It also involves answering and routing phone calls, assisting with purchases and returns at the window, and keeping office supplies and work areas organized. When assigned, the associate may write checks, distribute petty cash, and sort incoming mail. The position requires communication with customers, employees, coworkers, and managers, along with the ability to perform the listed physical activities during a shift. The salary range is $16.26–$22.75 per hour. Adams describes its work environment as supportive and rewarding, with competitive compensation and benefits that may apply to the role.

Requirements

Excellent verbal and written communication skills.
Ability to learn and operate Adams’ point-of-sale systems.
Willingness to learn and demonstrate Adams’ culture and values.
Willingness to work collaboratively and communicate with a team of coworkers and managers.
Ability to provide friendly, knowledgeable, and helpful customer service.
Ability to remain stationary for the duration of a shift.
Ability to consistently move, adjust, and position items weighing up to 25 pounds.
Ability, when necessary, to ascend and descend a stepstool, stepladder, and/or ladder.
Ability to perform repeated motions involving the wrists, hands, and/or fingers for the duration of a shift.
Ability to communicate with others to exchange information.
Ability to move into different positions to accomplish tasks in varied environments, including tight and confined spaces.

Responsibilities

Accurately count, set up, and distribute tills.
Process and reconcile cashier and department cash drawers using the office software system.
Answer phone calls and transfer them to other departments when necessary.
Prepare and process beginning- and end-of-day deposits.
Assist customers and employees with purchases or returns at the window.
Refill and maintain office supplies.
Learn and use the register POS system and the steps for processing returns.
Become familiar with the store layout and the location of different items.
When assigned, write checks, process and distribute petty cash, and sort incoming mail for all departments.
Provide excellent customer service to customers and employees.
Maintain a clean and organized office space.
Communicate and collaborate with coworkers and managers.