Customer Service Associate (CSA)

ATC Travelers A • Suffolk, VA

6d • Onsite

About The Position

The Customer Service Associate (CSA) plays a crucial role in patient registration and intake, ensuring accurate collection and verification of patient demographics, insurance information, and medical history. This role involves providing excellent customer service and navigation assistance to patients and visitors within the Sentara Obici facility, including answering questions, providing directions, and aiding with wayfinding. The CSA is also responsible for managing department schedules, booking appointments, and assisting with pre-authorization processes. Additionally, the role involves providing administrative support such as answering and routing phone calls, maintaining waiting areas, and managing patient paperwork with a high degree of accuracy. A key aspect of the role also includes assisting with billing and payments, updating billing information, setting up payment plans, and addressing general inquiries about account balances.

Requirements

• Strong computer keyboarding skills
• Exceptional problem-solving abilities
• Capacity to remain calm and empathetic in a fast-paced hospital environment
• High School Diploma or equivalent required

Nice To Haves

• Prior experience with health insurance plans
• Prior experience with medical terminology
• Prior experience with Electronic Medical Record (EMR) systems
• Some college coursework is a plus

Responsibilities

• Accurately collect and verify patient demographics, insurance information, and medical history upon arrival.
• Greet patients and visitors, answer questions, provide directions throughout the Sentara Obici facility, and assist with wayfinding.
• Manage department schedules, book appointments, and assist with pre-authorization processes when necessary.
• Answer and route incoming phone calls, maintain orderly waiting areas, and manage patient paperwork with high attention to detail.
• Assist with updating billing information, setting up payment plans, and answering general inquiries regarding account balances.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED