Customer Service Associate

Walgreens•Deerfield Beach, FL

About The Position

The Customer Service Associate models and delivers a distinctive, positive customer experience. The role provides courteous, fair, friendly, and efficient checkout service; registers sales; assists customers and patients with products and services; and resolves questions or issues. The associate also supports store operations, merchandising, inventory, asset protection, regulated-product compliance, photo services, online order pickup, and store maintenance. The position requires completing assigned training and maintaining respectful relationships with coworkers.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, and resolve questions or issues to support a positive customer experience.
Model and share customer service best practices, including courteous interpersonal habits and proactively identifying and addressing customer needs.
Provide courteous, friendly, fast, and efficient service; recommend items, trade-up options, and companion products.
Operate an assigned cash register; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Follow company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment as needed.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders in Picture Care Plus, including picking items and delivering orders to customers when they arrive.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.