Customer Service Associate - Temporary

Walgreens•High Point, NC

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The role also supports store operations, merchandising, asset protection, photo services, online order pickup, and store maintenance while complying with company policies and procedures. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Shares customer-service best practices with team members, including courteous interpersonal habits and proactively identifying and meeting customer needs. Supports daily store operations by processing purchases and related transactions, recommending products, maintaining merchandise and displays, checking in and pricing merchandise, rotating stock, and following food-placement procedures. Provides service in the photo area and fulfills web pickup orders. Helps maintain a clean, orderly store and completes assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Provide courteous, friendly, fast, and efficient checkout service.
Recommend items for sale, including trade-up and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws governing regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive.
Help maintain a clean, neat, and orderly interior and exterior store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs as requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.