Customer Service Associate

Walgreens•Centerville, OH

About The Position

The Customer Service Associate provides a distinctive and welcoming customer experience by assisting customers, answering questions, resolving issues, and completing transactions efficiently. The role operates an assigned cash register, handles payments and returns, and recommends products. It also supports merchandising, inventory, displays, product rotation, store maintenance, asset protection, and compliance with laws governing regulated products. Additional duties include customer service in the photo area, processing and delivering web pickup orders, completing assigned training, and carrying out other tasks as assigned. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
Model customer service best practices, including courtesy, eye contact, proactive assistance, identifying customer needs, and helping customers until satisfied.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
Operate an assigned cash register; register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by store management or the shift leader.
Follow company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor Picture Care Plus web pickup orders, pick ordered items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.