Customer Service Associate

Walgreens•Pine Bluff, AR

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales, provides efficient checkout service, assists customers with products and services, and resolves questions or issues. It also supports store operations by merchandising and pricing products, maintaining displays and inventory, following asset protection and regulated-product procedures, and keeping the store clean and orderly. Duties include providing photo-area services and fulfilling web pickup orders. The associate complies with company policies, maintains respectful relationships with coworkers, and completes training and other assignments as directed.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, and resolve customer issues and questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance through customer satisfaction.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate the assigned cash register; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Follow company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures, including shelf placement requirements.
Assist with consumable-item stock rotation using first-in, first-out practices and restock-outs.
Use store systems and equipment as needed.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor Picture Care Plus web pickup orders, pick requested items, and deliver orders to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.