Customer Service Associate

Walgreens•Lenexa, KS

1d•Onsite

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The associate registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The role also supports store operations, merchandise presentation and maintenance, asset protection, regulated-product compliance, photo services, and web order pickup. Associates maintain respectful relationships with coworkers, comply with company policies and procedures, and complete training and other assignments as directed.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws for regulated products such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.