Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and shares customer service best practices with team members. Responsibilities include operating a cash register; recommending products; processing purchases, returns, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; and supporting inventory and store displays. The associate follows asset protection procedures and applicable laws for regulated products, assists with food separation and stock rotation, and maintains store cleanliness and appearance. The position also provides customer service in the photo area, including digital passport photos and photo products, and handles web pickup orders. The associate maintains working knowledge of store systems and equipment, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Responsibilities
- Deliver a distinctive, delightful customer experience by greeting customers and patients, offering assistance, resolving issues, and answering questions.
- Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend products for sale, including trade-up and companion items.
- Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with separating food items and placing products according to policy; rotate consumable stock using first in, first out and restock outs.
- Provide customer service in the photo area, including digital passport photo services, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor, pick, and deliver web pickup orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
