Customer Service Associate

Walgreens•Wisconsin Rapids, WI

About The Position

The Customer Service Associate provides a distinctive and delightful customer experience, including courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and models customer-service best practices with team members. The associate operates a cash register and handles purchases, payments, change, voids, returns, rain checks, refunds, and exchanges. The role also supports merchandising and store operations by maintaining clean and well-stocked counters and shelves, checking in and pricing merchandise, taking inventory, maintaining records, constructing displays, completing resets, rotating and restocking consumable products, and following food-placement procedures. The associate follows asset-protection procedures and complies with laws governing regulated products. Additional duties include providing services in the photo area, handling digital passport photos and other photo products, fulfilling web pickup orders, and helping maintain the interior and exterior of the store. The associate follows company policies, maintains respectful relationships with coworkers, completes assigned tasks, and attends required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient customer service.
Recommend products, trade-up items, and companion items.
Operate an assigned cash register; process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and store equipment.
Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders, including picking items and delivering orders to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.