Customer Service Associate - Temporary
About The Position
The Customer Service Associate delivers a distinctive customer experience by greeting and assisting customers, resolving questions and issues, and providing courteous, fair, friendly, and efficient checkout service. The role registers sales, processes transactions and related requests, and recommends products, trade-up items, and companion items. The associate supports store operations by maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; managing inventory and records; maintaining displays; completing resets and revisions; rotating and restocking consumable products; and following asset protection procedures and applicable laws for regulated products. The position also involves photo-area customer service and web pickup order fulfillment, as well as interior and exterior store maintenance. The associate complies with company policies, maintains respectful relationships with coworkers, completes assigned tasks and training, and must be fluent in reading, writing, and speaking English. Flexible scheduling, including evenings and weekends, is required.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet and assist customers and patients with products and services, resolve issues, answer questions, and provide a positive customer experience.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide fast, friendly, and efficient customer service; recommend products, trade-up items, and companion items.
- Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separation and placement of food items according to policies and procedures.
- Rotate consumable items using the first-in, first-out method and restock outs.
- Use store systems and equipment as needed.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggesting promotional photo products.
- Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete requested or assigned PPLs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
