Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. They demonstrate customer-service best practices and Walgreens service traits, including proactive assistance and helping customers until they are satisfied. Operational duties include recommending products, processing purchases and payments, handling voids, returns, refunds, exchanges, and rain checks, maintaining clean and well-merchandised counters and shelves, taking inventory, checking in and pricing merchandise, and supporting asset protection and compliance with laws governing regulated products. The associate constructs and maintains displays, completes resets and revisions, supports food separation and product placement, rotates consumable stock using first in, first out, and restocks items. The role also involves using store systems and equipment, providing photo-area services such as digital passport photos and poster printing, assisting with promotional photo products, fulfilling and delivering web pickup orders, and maintaining a clean and orderly store. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends training and required PPLs.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Responsibilities
- Provide courteous, fair, friendly, and efficient customer service and checkout.
- Greet customers and patients, offer assistance, resolve issues, and answer questions.
- Model customer-service best practices and Walgreens service traits for team members.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products.
- Construct and maintain displays, complete resets and revisions, and support seasonal and promotional merchandising.
- Assist with food separation and product placement, rotate consumable stock using first in, first out, and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
- Monitor, pick, and deliver web pickup orders to customers.
- Maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
