Customer Service Associate

Walgreens•Highlands Ranch, CO

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales at an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. It also supports store operations, merchandising, maintenance, asset protection, regulated-product compliance, and customer service in the photo area, including digital passport photos and web pickup orders. The associate completes assigned training and other tasks as directed.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
English fluency is listed as preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices, including courteous interpersonal habits and proactively identifying and addressing customer needs.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by the store manager or shift leader.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment and provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by a manager or assigned by corporate.
Complete special assignments and other tasks as assigned.