Customer Service Associate - Temporary

Walgreens•Olive Branch, MS

3d•Onsite

About The Position

The Customer Service Associate provides a distinctive, friendly, and efficient customer experience. The role includes greeting and assisting customers, resolving questions and issues, and sharing customer-service best practices with team members. Associates operate a cash register, process purchases and related transactions, recommend products, and support store merchandising, inventory, and asset-protection procedures. They also assist with regulated-product compliance, food placement and rotation, store upkeep, photo services, and web order pickup. The associate complies with company policies, maintains respectful coworker relationships, completes assigned training, and handles other tasks as assigned. This is a temporary position. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, and resolve customer questions and issues.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate an assigned cash register; collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws for regulated products, including alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete requested training and PPLs, special assignments, and other tasks as assigned.