Customer Service Associate - Temporary

Walgreens•Villa Park, IL

About The Position

The Customer Service Associate models and delivers a distinctive, friendly customer experience while operating an assigned cash register and providing efficient checkout service. The role assists customers and patients, answers questions, resolves issues, and follows customer-service best practices. The associate supports store operations by processing purchases and other transactions, recommending products, maintaining merchandise and displays, assisting with inventory and stock rotation, and following asset-protection procedures and applicable laws for regulated products. Duties also include photo-area services, web order pickup, and maintaining a clean and orderly store. The position requires completing assigned training and other tasks as directed. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
Provide courteous, friendly, fast, and efficient checkout and customer service.
Model and share customer-service best practices with team members.
Recommend products, including trade-up, companion, and promotional items.
Operate an assigned cash register; process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with stock rotation using first-in, first-out methods and restock outs for consumable items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine use, and promotional photo-product suggestions.
Monitor web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned training and PPLs, special assignments, and other tasks as directed.