Full-Time Floating Customer Service Associate

United Bank of Iowa • Onawa, IA

8d • Hybrid

About The Position

As a member of the UBI team, this position provides a variety of customer service functions in a friendly, courteous and capable manner, and deals with the customer on a one-on-one basis. This position will be responsible for general teller functions, such as: cashing checks, taking deposits, balancing daily transactions and cash drawer, verifying cash totals, running proof, balancing ATM machines, and assisting in opening all types of deposit accounts. Will assist with other special assignments or projects as needed. Maintains confidentiality on all banking matters and follows all bank policies and procedures. Selling and promoting all bank services in such a way as to enhance the bank's image within the community, while providing a high level of customer service.

Requirements

• High school diploma or general education degree (GED)
• 1 - 2 years related experience and/or training
• Strong reading, writing, and verbal skills to effectively present information and respond to questions from customers, prospective customers, and other employees.
• Ability to count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as interest and percentages.
• Ability to comprehend and understand bank operations, policies (manuals), and procedures.
• Ability to recognize irregular or suspicious transactions.
• Ability to determine whether or not requests for confidential information should be granted or refused.
• Ability to work independently and collaborate within a team to complete tasks effectively and efficiently by building and nurturing strong relationships with other UBI team members.
• Interpersonal skills to deal with customers and co-workers in a friendly, courteous manner.
• Detail-oriented to ensure accuracy of transactions.
• Familiarity with standard office equipment such as calculators and typewriters.
• Computer skills in word processing, spreadsheet and database software to generate correspondence and reports.
• Basic understanding of debits and credits.
• Satisfactory background check including credit history.

Responsibilities

• Provide a variety of customer service functions in a friendly, courteous and capable manner.
• Deal with the customer on a one-on-one basis.
• Perform general teller functions, such as cashing checks, taking deposits, balancing daily transactions and cash drawer, verifying cash totals, running proof, and balancing ATM machines.
• Assist in opening all types of deposit accounts.
• Assist with other special assignments or projects as needed.
• Maintain confidentiality on all banking matters and follow all bank policies and procedures.
• Sell and promote all bank services to enhance the bank's image within the community.
• Provide a high level of customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED