Customer Service Associate Full-time
About The Position
The Customer Service Associate interacts with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions. This role is responsible for assisting customers and donors, answering store phones, operating the POS system, monitoring customer service levels, maintaining the Lost and Found log, ensuring a clean work environment, demonstrating safe work practices, and building customer satisfaction. The position also involves contributing to team efforts and performing other assigned duties.
Requirements
- High school graduate or equivalency but not required.
- Minimum 1 year retail/customer service experience.
- Ability to handle requests quickly and efficiently.
- Ability to work independently without direct supervision.
- Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
- Ability to learn new technology and software as related to the job.
- Lift and carry up to 30-40 pounds.
- Fine motor control (grasp, handle, manipulate objects with fingers).
- Standing for long periods.
- Frequent bending, kneeling, reaching, stooping, squatting, pushing.
- Climbing ladders.
- Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).
- Able to communicate with others effectively both verbally and written, including those who have limited English skills.
- Maintain reliable attendance.
- Organizing, sorting, categorizing, counting, adding, subtracting.
- Problem Solving.
- Communicating with the public.
- Verbal and written communication skills.
- Completing written orders.
Responsibilities
- Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on “hold” and checking bags and packages.
- Models high level of customer service.
- Answer store phones, and make intercom announcements and communicates through telephone and wireless audio systems.
- Operates POS system: handles cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions.
- Monitor the level of customer service on all cash registers calling for backup when needed.
- Monitor employee break schedules, ensuring compliance.
- Maintain “Lost and Found” log, ensuring that items are entered correctly and valuables are tagged and put in vault.
- Maintain a clean work environment.
- Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
- Build and maintain internal and external customer satisfaction.
- Contribute to team effort by accomplishing related results as needed.
- Perform other duties as assigned.
Benefits
- A health plan that includes medical, dental, vision and prescription coverage
- 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
- Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
- Flexible Spending Accounts (FSA) Plan
- Roth and 403(b) Retirement Savings Plan program
- Paid vacation, (9) holiday and sick time
- Limited paid time off for Jury Duty and Bereavement Leave
- Employee discounts
- Employee referral bonus
- Employee Assistance Program (EAP)
- Mentorship Program
- Career Advancement Opportunities
- Paid Job Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
