Full Time Floating Client Service Associate

Independent Bank • Holland, MI

2d • Hybrid

About The Position

Independent Bank is seeking a Full Time Floating Client Service Associate to join their team. This role is designed to encourage confidence, clarity, and success, with a mission to inspire financial independence. The bank is committed to cultivating a workplace that values individuality, promotes growth, and supports its employees. The Retail Career Path offers a structured, self-guided journey for professional and personal growth, providing training, mentorship, and tools to advance at one's own pace. This is a floating position requiring travel to multiple branches including Bay City Main, Saginaw - State St, Euclid, Fashion Square, Standish, Pinconning, Essexville, Auburn, and Saginaw - Center.

Requirements

• High school diploma or equivalent education is required.
• Outstanding client service skills.
• The ability to adapt and adjust to new ideas, processes, workflows, and systems.
• Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
• Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.
• A strong desire to be a part of the Independent Bank family while contributing to our growth and success.
• 1+ years of community banking experience.
• 2+ years of community banking experience or high level customer service and cash handling experience.
• 3+ years of community banking experience.
• NMLS registration under the SAFE Act of 2008.
• Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
• Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.
• Maintain ongoing communication with clients following internal processes and procedures.
• Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.

Nice To Haves

• Cash handling experience is preferred, but it is not required as we provide ample training.

Responsibilities

• Assist clients with transaction services and provide solutions in a friendly and efficient manner.
• Deliver financial solutions to clients utilizing Independent Bank products and services.
• Gain an understanding of the basic framework of Independent Bank accounts.
• Become skilled with regards to conducting different types of transactions for clients.
• Utilize all available technology to perform daily tasks.
• Strengthen understanding of the basic framework of Independent Bank business accounts.
• Become proficient with regards to conducting different types of transactions for clients.
• Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
• Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.
• Identify client referral opportunities to appropriate team members.
• Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
• Have meaningful financial conversations with clients during all interactions.
• Maintain ongoing communication with clients following internal processes and procedures.
• Exemplify professional knowledge on the framework of Independent Bank business accounts.
• Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions.
• Take consumer loan applications in response to client inquiries.
• Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.
• Advanced proficiency with Independent Bank products and services.
• Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins.
• Have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.
• Originate and close consumer loans.
• Accountable for preparation of, and participation in, IB Edge Sales Management routines.
• Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach.
• Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs.
• Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management.

Benefits

• Competitive hourly pay and great benefits.
• Accommodating and flexible paid time off.
• Numerous advancement opportunities with structured, personalized career paths and mentoring.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Extensive training on all areas and aspects of the banking field to help you reach your highest potential.
• Community-focused events and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED