CUSTOMER SERVICE ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi • Toms River, NJ

7d • $16 - $16 • Onsite

About The Position

The Customer Service Associate Trainee provides customer service, processes register transactions, maintains the sales floor and store cleanliness, and supports store operations. The role includes cross-training as a Donation-Utility Associate and Barcoder to support employee development and company productivity. The associate may also train to perform opening and closing procedures as needed. Regular attendance and wearing a company-issued uniform are required.

Requirements

• Ability to meet customer needs, understand concerns, and resolve issues in a friendly and efficient manner.
• Honesty and integrity; ability to be truthful and credible in the workplace.
• Ability to make sound and timely decisions using knowledge and experience.
• Reliability and dependability.
• Enthusiasm and energy in performing tasks.
• Accuracy and thoroughness in work.
• Ability to communicate and understand verbal and written instructions in English.
• Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
• Ability to meet the physical demands of the position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.
• Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Use professional etiquette and provide friendly, efficient customer service, responding appropriately to customer concerns.
• Process register transactions, handle money, count down a drawer, and ask each customer for a Round-Up donation; achieve a monthly Round-Up transaction average of 40%.
• Greet customers, focus on their needs, maintain an organized store, engage customers at the register, manage the register line, and thank customers for supporting job training and education initiatives.
• Use good phone etiquette, answer calls within three rings, and make short, clear, timely announcements.
• Receive cross-training as a Donation-Utility Associate and Barcoder.
• Train to complete opening and closing procedures as necessary.
• Stock and maintain the sales floor with newly processed merchandise; recover merchandise and organize wares and furniture by sizing and other standards.
• Maintain the sales floor and dressing rooms through recovery.
• Establish or identify merchandise prices using the type of merchandise and identifying marks, or by asking an on-site manager or supervisor for assistance.
• Use store systems, including phones and paging systems, and make regularly scheduled announcements.
• Keep the interior and exterior of the store clean and orderly, including vacuuming, dusting, cleaning bathrooms, mopping floors, and washing windows.
• Maintain a clean, neat personal appearance and wear the company-issued uniform.
• Maintain regular attendance and perform other essential duties as assigned.

Benefits

• Full-time employees, after the new-hire waiting period, are eligible for medical, prescription, dental, vision, life, accidental death and dismemberment, short-term disability, long-term disability, PTO and holidays, discounts, credit union, voluntary benefits, and Mylo.
• Part-time employees scheduled for 30 to 37.5 hours per week, after the new-hire waiting period, are eligible for medical, prescription, PTO, discounts, credit union, voluntary benefits, and Mylo.
• Part-time employees scheduled for fewer than 30 hours per week, after the new-hire waiting period, are eligible for PTO, discounts, credit union, voluntary benefits, and Mylo.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed