CUSTOMER SERVICE ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi • Ewing Township, NJ

4d • $16 - $16 • Onsite

About The Position

The Customer Service Associate Trainee supports store operations by providing customer service, processing register transactions, maintaining merchandise and store cleanliness, and completing related duties. The role includes cross-training as a Donation-Utility Associate and Barcoder to support employee growth and company productivity. The trainee may also learn opening and closing procedures as needed.

Requirements

• Ability to meet customer needs, understand concerns, and resolve issues in a friendly and efficient manner.
• Honesty and integrity; ability to be truthful and credible in the workplace.
• Ability to make sound and timely decisions using knowledge and experience.
• Reliability and trustworthiness.
• Enthusiasm and energy in performing tasks.
• Accuracy and thoroughness in performing work.
• Ability to communicate and understand verbal and written instructions in English.
• Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
• Ability to meet the physical demands of the position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

• Follow Goodwill policies and safety procedures.
• Process register transactions, handle money, count down a drawer, and ask each customer for a Round-Up donation; achieve a monthly Round-Up transaction average of 40%.
• Engage customers by greeting them, focusing on their needs, demonstrating merchandise, thanking them for supporting job training and education initiatives, and responding appropriately to concerns.
• Engage customers at the register and manage the register line effectively.
• Use good phone etiquette, answer within three rings, and provide short, clear, timely announcements.
• Receive cross-training as a Donation-Utility Associate and Barcoder.
• Train to complete opening and closing procedures as necessary.
• Stock and maintain the sales floor with newly processed merchandise.
• Maintain sales-floor recovery standards by sizing merchandise and organizing wares and furniture; recover the sales floor and dressing rooms.
• Establish or identify prices based on merchandise type and markings, or seek assistance from an on-site manager or supervisor.
• Use store systems, including phones and paging systems, and make regularly scheduled announcements.
• Keep the interior and exterior of the store neat, clean, and orderly, including vacuuming, dusting, cleaning bathrooms, mopping floors, and washing windows.
• Maintain a clean and neat personal appearance and wear the company-issued uniform.
• Maintain regular attendance and perform other essential duties as assigned.

Benefits

• Full-time employees, after the new-hire waiting period, are eligible for medical, prescription, dental, vision, life, accidental death and dismemberment, short-term disability, long-term disability, PTO and holidays, discounts, credit union, voluntary benefits, and Mylo.
• Part-time employees scheduled for 30 to 37.5 hours per week, after the new-hire waiting period, are eligible for medical, prescription, PTO, discounts, credit union, voluntary benefits, and Mylo.
• Part-time employees scheduled for less than 30 hours per week, after the new-hire waiting period, are eligible for PTO, discounts, credit union, voluntary benefits, and Mylo.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed