Customer Service Associate Specialist

Cargill • Wayzata, MN

6d • Remote

About The Position

The Customer Service Associate Specialist administers routine customer-facing order management activities for basic and middle service-level customers. Using a basic understanding of customer service practices and procedures, the role executes established service activities and helps increase transparency, communication, and responsiveness with customers. The position is based in Wayzata, Minnesota, and is remote, with a first-shift schedule, Monday through Friday.

Requirements

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Receive and process straightforward customer orders across multiple platforms according to standard procedures.
• Receive and process low-complexity change requests according to defined policies and procedures.
• Explain basic information and provide customers with order status, invoice, contract balance, and other information needed to complete an order.
• Process standard document requests and some higher-complexity ad hoc requests; confirm final shipping and quality documentation and specifications with customers.
• Escalate undocumented or unfamiliar issues to higher-level staff.
• Proactively identify risks and opportunities to improve order management processes.
• Handle basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits program, including medical and/or other benefits depending on the position offered and hours worked.
• Eligible for a discretionary incentive award dependent on company and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level