Customer Service Associate Specialist

Cargill • Wayzata, MN

6d • Hybrid

About The Position

The Customer Service Associate Specialist administers routine customer-facing order management activities for basic and middle service-level customers. The role applies a basic understanding of customer service practices and procedures to carry out established activities and improve transparency, communication, and responsiveness with customers.

The position is based in Wayzata, Minnesota, and follows a hybrid work arrangement on a flexible first shift, Monday through Friday. Relocation assistance is not provided, and the company will not sponsor work visas for this position. The expected salary is $48,000–$60,000, with compensation varying based on factors including location, certifications, education, and experience. The position is eligible for a discretionary incentive award based on company and individual performance. Cargill offers a comprehensive benefits program, with benefits dependent on the position offered and hours worked.

Requirements

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Receive and process straightforward customer orders across multiple platforms using standard procedures.
• Receive and process low-complexity change requests according to defined policies and procedures.
• Explain basic information and inform customers about order status, invoices, contract balances, and other information needed to complete an order.
• Process standard document requests and some higher-complexity ad hoc customer requests.
• Confirm final shipping and quality documentation and specifications with customers.
• Escalate undocumented issues that are not commonly defined or known to higher-level staff.
• Proactively identify risks and opportunities to improve order management processes.
• Handle basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
• Perform other duties as assigned.

Benefits

• Comprehensive benefit program, including medical and/or other benefits depending on the position offered and hours worked.
• Eligible for a discretionary incentive award dependent on company and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level