Associate Specialist, Customer Service

Ensemble Health Partners • Work at Home - Ohio - Other, OH

1d • $17 - $19 • Remote

About The Position

The Customer Service Associate Specialist handles incoming patient calls and performs customer service and collection activities across the revenue cycle. The role focuses on resolving phone inquiries and completing written and documented communications in applicable systems while supporting business needs and providing excellent patient service.

The position is remote, but the associate must be willing and able to travel to and work onsite at client, temporary, or corporate office locations when business needs require. Candidates must reside and be authorized to work in the United States.

Requirements

• High school diploma or GED.
• Obtain CRCR certification within 9 months of hire.
• Be inquisitive and open to innovation, including artificial intelligence, to explore better processes and improve patient and client experiences.
• Ability to work in a remote work environment.
• Willingness and ability to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
• Must reside and be authorized to work within the United States.

Nice To Haves

• Customer service and call center experience.
• 1–2 years of experience in the healthcare industry.
• Experience in physician and hospital operations.
• Knowledge of compliance and provider relations.
• Critical thinking skills.
• Problem resolution skills.

Responsibilities

• Answer patient questions about statements.
• Post guarantor payments.
• Set up payment plans in accordance with company policies.
• Research and resolve account issues identified by patients.
• Contact appropriate departments to resolve patient requests.
• Connect patients with the financial counseling department for charity screening.
• Communicate patient balances.
• Meet department collection goals while providing excellent customer service.
• Use knowledge of revenue cycle areas and partner with Ensemble and Revenue Cycle teams to resolve customer service issues.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs for employees who exceed expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED