Customer Service Associate/ Hitch Installer

U-Haul•Hempstead, NY

2d•$20 - $21•Onsite

About The Position

U-Haul is seeking a dependable, professional, and courteous Customer Service Associate/Hitch Installer to assist customers and support facility operations. This active, hands-on role includes customer service, equipment care, rental processing, hitch and trailer-wiring installation, and facility upkeep. The position requires physical work, tool dexterity, and the ability to open and close the facility. On-the-job education is provided, including opportunities for U-Haul certification in propane filling and forklift operation. The role also includes ongoing education through U-Haul University. The posting lists the position as part-time, with 16–21 hours per week and holiday shifts as needed. It gives an initial compensation range of $17.00–$18.00 per hour, while the responsibilities section separately lists pay of $20–$21 per hour. Applicants must be legally authorized to work in the United States without employer sponsorship.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Strong time-management skills and punctuality.
Ability to learn quickly and manage time effectively.
Good manual dexterity and tool-handling skills.
Professional demeanor, courtesy, and a helpful attitude.
Comfort with physical work and maintaining a clean work environment.
Reliability and ability to work independently when required.
Ability to move equipment weighing at least 50 lbs., assisted or unassisted.
Legal authorization to work in the United States without requiring employer sponsorship.

Responsibilities

Answer and make phone calls efficiently and professionally, following company-approved procedures.
Wash and clean trucks.
Maintain a clean, organized facility and work area, particularly when CST staff are not present.
Provide courteous, professional customer service.
Open and close the facility as scheduled.
Arrive on time, prepared to work, and available for scheduled holiday shifts.
Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane; certification is offered through U-Haul upon employment.
Drive a forklift; certification is offered through U-Haul upon employment.
Perform other duties as assigned.
Participate in ongoing continuous U-Haul education through U-Haul University.

Benefits

$100 hiring bonus.
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
Mindset App Reimbursement.
Gym Reimbursement Program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw Legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
On-the-job education.