Customer Service Associate/ Hitch Installer

U-Haul•Hempstead, NY

1d•Onsite

About The Position

U-Haul is seeking a dependable, professional, and courteous Customer Service Associate/Hitch Installer to help customers and maintain equipment at its Hempstead, New York location. The position combines customer service with active, hands-on work, including cleaning and inspecting trucks and other equipment, handling rentals and returns, installing hitches and trailer wiring, and maintaining the facility. The role requires good tool dexterity, physical work, and the ability to work independently and open or close the facility as scheduled. On-the-job education is provided, including U-Haul certifications for propane filling and forklift operation. The posting lists compensation as $17.00–$18.00 per hour in the opening details, and later lists $20–$21 per hour, for 16–21 hours per week. It identifies the schedule as part-time, including holidays as needed. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. A valid driver’s license, a good driving record, and a high school diploma or equivalent are required.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Strong time-management skills and punctuality.
Ability to learn quickly and manage time effectively.
Good manual dexterity and tool-handling skills.
Professional demeanor, courtesy, and a helpful attitude.
Comfort with physical work and maintaining a clean work environment.
Reliability and ability to work independently when required.
Ability to perform work involving moving equipment weighing at least 50 pounds, assisted or unassisted.
Legally authorized to work in the United States without requiring employer sponsorship.

Responsibilities

Answer and make phone calls efficiently and professionally, following company-approved procedures.
Assist customers inside and outside the U-Haul center with U-Haul products and services.
Provide courteous, professional customer service and answer questions about products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean trucks and maintain a clean, organized facility and work area, particularly when CST staff are not present.
Clean and inspect equipment on the lot, including checking fluid levels.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane after completing the offered U-Haul certification.
Drive a forklift after completing the offered U-Haul certification.
Open and close the facility as scheduled.
Arrive on time and prepared to work, and be available for scheduled holiday shifts.
Participate in ongoing U-Haul education through U-Haul University.
Perform other duties as assigned.

Benefits

$100 hiring bonus.
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
Career stability and opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw Legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
On-the-job education and U-Haul certifications.