Customer Service Associate - Healthcare Customer Service Associate - Healthcare
Foundever®•Orem, UT
•Onsite
About The Position
As a Customer Service Representative, you'll support a well-known healthcare brand specializing in diabetic equipment. Empathy and compassion are key as you assist callers with troubleshooting, inquiries, and educating customers about medical devices. Join us in making a meaningful impact! This role requires the ability to live within commuting range and work on-site at our Orem location.
Requirements
- Must legally be able to work in the US
- Must be at least 18 yrs of age
- Highschool diploma or equivalent
- The flexibility to work various shifts, including evenings and weekends
- Must pass a background check
- Strong verbal and written communication skills
- Ability to multitask and navigate between screens efficiently while assisting customer
- Strong problem-Solving, Empathy, Adaptability and Reliability
Responsibilities
- Assist callers with troubleshooting, inquiries, and educating customers about medical devices.
- Document interactions.
- Escalate issues with empathy to enhance customer experiences.
- Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals.
Benefits
- medical
- dental
- life and vision insurance
- company-matched 401K contribution
- paid vacation time
- EAP
- wellness program
- Employee discounts
- referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
