Concierge Healthcare Customer Service

Sutherland•Jersey City, NJ

3d•Remote

About The Position

We are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market. Candidates should have familiarity with New York City and the five boroughs to effectively support customer needs and provide a strong service experience.

Requirements

High School Diploma or equivalent required
Minimum 3 years of experience in a high-volume call center or customer service environment
Familiarity with New York City and the five boroughs required
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Ability to multitask and navigate multiple systems simultaneously
Ability to work independently in a remote environment

Nice To Haves

Experience supporting customers within healthcare, insurance, medical office, or related industries preferred

Responsibilities

Respond to customer inquiries via phone and internal systems in a professional and timely manner
Document all customer interactions accurately within tracking systems
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
Strive to achieve first-contact resolution whenever possible
Escalate complex or sensitive issues appropriately and ensure follow-up and closure
Assist customers with account updates and service requests
Support onboarding and orientation activities for new customers
Conduct outbound outreach initiatives and follow-up activities as assigned
Utilize multiple systems and computer-based resources efficiently
Maintain professionalism and composure when handling escalated interactions
Meet productivity, quality, compliance, and attendance expectations