Customer Service Representative (Healthcare related)
About The Position
Valor Global is a values-driven organization committed to delivering world-class customer experiences through innovation, empathy, and excellence. We partner with leading companies across industries to support their customers with care, precision, and heart. At Valor, we’re more than a service provider—we’re a community that fosters growth, celebrates diversity, and empowers our team members to make a meaningful impact every day. Valor Global currently has openings for customer service representatives working with medical accounts taking client, patient and insurance calls while supporting multiple customers and laboratory billing policies. Full-time positions are available for Inbound positions. The position is fully Remote, with company provided equipment, so applicants must be in the Phoenix metro area.
Requirements
- Active listening skills, friendly voice, and strong phone presence
- Familiarity with explanations of benefits and insurance and patient billing
- Excellent written and verbal communication
- Maintains professionalism with a strong emphasis on empathy and customer service
- Analytical thinking and problem-solving
- Ability to research data while navigating systems
- Adaptability to new systems and toggle between multiple screens efficiently
- Multitasking in a fast-paced environment
- Professional communication in notes and emails, using proper and complete sentences and punctuation
- Calm demeanor in stressful situations
- Ability to work independently and resourcefully
- Can-do attitude and self-starter mentality
- Independent learning mindset
- Must have dependable work habits (good attendance/tardiness)
- Ability to arrive on time and work assigned schedule
- Employment at Valor Global is contingent upon the successful completion of a background check. Candidates must pass this screening to obtain and continue employment. Failure to meet background requirements may result in withdrawal of a job offer or termination of employment.
Nice To Haves
- Healthcare/Medical experience (front or back office, or call center)
- Experience with insurance processing and benefits
- Call center experience
- Experience in medical billing
Responsibilities
- Provide excellent customer service in fast-paced environments
- Manages multiple screens, chats, and calls without losing focus
- Manages software, calls, chats, and emails efficiently.
- Assist patients with insurance updates, claim status, billing questions and concerns, patient responsibility, and payment options.
- Be empathetic to sensitive situations
- Navigate and accurately document in software systems while assisting patients on the line
- Always maintain HIPAA compliance
- Know when to escalate scenarios to best assist a caller
- Support multiple clients and lines of businesses
- Explains medical bills, status of accounts, financial assistance programs and processes insurance updates in accordance with client’s billing policies for hospitals, labs, pharmacies, and medical facilities
- Read and interpret insurance explanation of benefits (EOBs)
- Use proprietary systems and software
- Be on the phone during the entire shift without disruptions or any background noise
- Must be in a private, quiet area to adhere to all HIPPA regulations
- Handle policy changes, system updates, fluctuating call volumes, billing and process changes and customer assignments based on business and client direction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
