Healthcare Customer Service Specialist

Cochlear•Lone Tree, CO

5d•Onsite

About The Position

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Healthcare Customer Service Specialist (Customer Order Insurance Specialist) Make a difference in someone’s life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes. As the global leader in implantable hearing solutions, we have provided more than 600,000 implantable devices – more than any other company – helping people of all ages to hear and connect with life’s opportunities. We are looking for mission-driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Customer Order Insurance Specialist. In this role you will provide a world-class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients as a member of our call center team.

Requirements

The drive to go above and beyond to serve our customers.
Attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs.
Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
Technical aptitude and multitasking skills to navigate multiple systems and tools.
Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call center environment.
High School Diploma and 2 Years of experience in healthcare customer service

Responsibilities

Wow our customers with every single interaction.
Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc.
Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers.