Customer Service Team Lead – Healthcare

GetixHealth • Houston, TX

9h • Onsite

About The Position

GetixHealth is seeking a Customer Service Team Lead to oversee a high-performing team that supports healthcare clients with early-out account services, patient inquiries, and billing support. This role is ideal for individuals who are strong communicators, natural coaches, and have experience in healthcare or revenue cycle management, offering an opportunity to lead, grow, and make a difference.

Requirements

• High school diploma or GED required
• 2–5 years of healthcare revenue cycle experience
• Proven experience working with multiple systems and databases in a fast-paced setting
• Excellent communication and leadership skills
• Strong attention to detail and compliance awareness
• Proficient in MS Office

Nice To Haves

• Additional education is a plus
• 2+ years in a lead or supervisory role
• EPIC experience strongly preferred

Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and escalate issues that affect operations or client satisfaction
• Ensure HIPAA and compliance adherence
• Partner with internal departments and clients to ensure top-tier service

Benefits

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
• Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees