Customer Service Associate (Bank Teller) - Traveling

Queenstown Bank of Maryland.•Queenstown, MD

About The Position

This position is the face of the bank and is responsible for delivering exceptional service and building strong relationships with customers. The associate processes transactions accurately and in compliance with bank policies, helps customers understand digital services, and works with colleagues to achieve branch goals and provide a strong customer experience. This traveling position requires mobility to travel to branch locations.

Requirements

High school diploma or GED.
Strong computer skills, including database and Microsoft Office skills.
Ability to work independently and as a team member.
Attention to detail.
Basic math skills, including the ability to calculate interest and balance accounts.
Ability to count currency, coin, and negotiable instruments in a timely manner.
Excellent communication skills.
Good organizational and time-management skills.
Mobility sufficient to perform the position’s activities, including travel to branch locations.
Manual dexterity to operate office equipment such as computers and calculators.
Ability to actively communicate with internal and external customers.

Nice To Haves

One year of cash-handling or customer-service experience preferred.

Responsibilities

Greet customers in a welcoming manner and deliver outstanding service.
Process customer transactions efficiently, accurately, and in compliance with bank policies, including deposits, withdrawals, check cashing, and loan payments.
Build customer trust and learn about financial needs; refer customers to Customer Service Representatives for recommendations on appropriate bank products and services.
Educate customers about digital services, alternative service opportunities, and fraud solutions.
Work with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience.
Follow banking regulations, security requirements, and operational procedures to protect customers and bank assets.
Adhere to the company’s Core Values: Trust, Customer Commitment, Teamwork, Excellence, and Performance.
Perform other duties as assigned by management.

Benefits

Medical, dental, and vision insurance offered on the first day of the month following 30 days of employment.
Paid time off starting at three weeks per calendar year, prorated for new hires based on start date.
12 paid holidays, including the employee’s birthday.
401(k) retirement plan with up to a 4% company match and immediate vesting.
Tuition reimbursement.
Employer-paid life insurance.
Employer-paid disability insurance.
Voluntary life and disability insurance.
Employee Assistance Program.
Employee discounts and perks.