Customer Service Assistant

Lakeside Book • Hagerstown, MD

17h • Onsite

About The Position

Interacts with customers and co-workers to provide information to ensure the quality of our product is handled in a timely manner as well as handles/resolves customer issues.

Requirements

• Ability to read a ruler down to 1/32 of an inch.
• Proficient in basic math.
• Excellent verbal and written communication
• Ability to work cooperatively with others including team members and/or customers.
• Ability to manage multiple tasks and deadlines.
• Computer literacy with proven skills utilizing Microsoft Office products.
• Willingness to progress into full-time Customer Service Representative.
• High levels of attention to detail.
• High school diploma or equivalent required

Nice To Haves

• Prior Customer Service experience with some basic printing/publishing knowledge preferred
• Knowledge of Corporate SOX / Internal documentation as it relates to specific responsibilities preferred.

Responsibilities

• Use proprietary software to enter job specifications and/or job planning details
• Requisition proper materials for specific jobs
• Effectively communicate with Scheduling and/or Purchasing departments
• Provide instructions for billing and shipping needs
• Adheres to and promotes all safety, security and environmental policies and procedures
• Cover Customer Service Representatives while out of office.
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED