Customer Service Assistant

PAM Transport • Tontitown, AR

1d • Onsite

About The Position

This position plays a critical role in operations by assisting Account Managers in the day-to-day operations and is a perfect steppingstone into an Account Manager role. PAM Transport is a transportation company that specializes in nationwide dry van truckload, expedited truckload, and logistics services throughout the United States, Canada, and Mexico. Our goal is to provide exceptional service to our customers, and we believe that starts with our employees who are passionate about their work. Since 1980, we have consistently invested in our employees, and this commitment remains a central focus today. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and community here at PAM Transport.

Requirements

• Great time management and multi-tasking skills to effectively prioritize daily assigned tasks
• Quality and effective communication
• Ability to utilize a plethora of databases/sites specific to customers
• Goal oriented to promoted into the Account Manager role
• Personable, inquisitive, and positive attitude.

Responsibilities

• Assist the Account Management group with assigned tasks
• Appointment scheduling according to customer specified rules
• Track and trace of customer shipments for proactive communication
• Data entry across multiple platforms
• Communicate effectively with customers on requested updates
• Maintain a high level of commitment reporting

Benefits

• Medical/Dental/Vision Insurance
• 401k
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed