Customer Service Assistant

Penske • Greensboro, NC

8h • Onsite

About The Position

This position is for EPES Transport, LLC., a division of Penske Logistics, based in Greensboro, North Carolina. The primary purpose of the Customer Service Assistant role is to ensure the efficient handling of customer service tasks and support the overall operations of the Customer Services Department. This involves managing administrative and clerical functions, processing orders, and coordinating activities to facilitate smooth logistical operations and maintain high levels of customer satisfaction.

Requirements

• Efficient handling of customer service tasks.
• Support overall operations of the Customer Services Department.
• Manage administrative and clerical functions.
• Process orders.
• Coordinate activities to facilitate smooth logistical operations.
• Maintain high levels of customer satisfaction.
• Schedule and coordinate load times with planners and ensure alignment with available equipment.
• Receive and enter load tenders from customers through various channels (email, fax, phone, EDI), and update the system with appointment details.
• Obtain and update necessary details related to purchase orders and trailers in the system.
• Assist Customer Service Representatives with their duties, provide temporary coverage for account activity, and handle rescheduling of missed or late loads.
• Demonstrate support for the Penske Quality Management System (PQS) and perform other duties as assigned to maintain service standards.

Responsibilities

• Schedule and coordinate load times with planners and ensure alignment with available equipment.
• Receive and enter load tenders from customers through various channels (email, fax, phone, EDI), and update the system with appointment details.
• Obtain and update necessary details related to purchase orders and trailers in the system.
• Assist Customer Service Representatives with their duties, provide temporary coverage for account activity, and handle rescheduling of missed or late loads.
• Demonstrate support for the Penske Quality Management System (PQS) and perform other duties as assigned to maintain service standards.
• Other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees