Customer Service Assistant
About The Position
Phoenix Color® is a premier full-service, full-color printer with over 40 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix Color® produces memorable, value-added components, heavily-illustrated books and specialty commercial products. Phoenix Color® has been servicing the publishing industry within the United States since 1979 and has formed lasting relationships with some of the biggest names in book publishing. As a domestic manufacturer, we offer extensive, in-house digital pre-press capabilities and our technologically advanced UV printing platform supports an array of printing and finishing options. Our innovative special effects include foil stamping, UV embellishments and laminations, as well as our trademarked products LithoFoil®, MetalTone™, Look of Leather™ and VibraColor™. Phoenix Color’s® progressive innovation and commitment to quality will give your product the optimum eye-catching edge required in today’s competitive marketplace.
Requirements
- Ability to read a ruler down to 1/32 of an inch.
- Proficient in basic math.
- Excellent verbal and written communication
- Ability to work cooperatively with others including team members and/or customers.
- Ability to manage multiple tasks and deadlines.
- Computer literacy with proven skills utilizing Microsoft Office products.
- Willingness to progress into full-time Customer Service Representative.
- High levels of attention to detail.
- High school diploma or equivalent required
Nice To Haves
- Prior Customer Service experience with some basic printing/publishing knowledge preferred
- Knowledge of Corporate SOX / Internal documentation as it relates to specific responsibilities preferred.
Responsibilities
- Interacts with customers and co-workers to provide information to ensure the quality of our product is handled in a timely manner as well as handles/resolves customer issues.
- Use proprietary software to enter job specifications and/or job planning details
- Requisition proper materials for specific jobs
- Effectively communicate with Scheduling and/or Purchasing departments
- Provide instructions for billing and shipping needs
- Adheres to and promotes all safety, security and environmental policies and procedures
- Cover Customer Service Representatives while out of office.
- All other duties as assigned
Benefits
- Clean and safe work environment
- Work-life balance
- Growth and promotion opportunities
- Great culture and co-workers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
