Customer Service Assistant
About The Position
Working under the supervision of the Customer Service Supervisor, the primary responsibilities are to perform all customer service operations in such a manner that ensures a professional image and a positive experience for all members, guests, and clients. This position offers flexibility with work schedule, including day, evening, and Saturday hours. Hours may vary during times when required to cover shifts for other employees. SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more. And we want you on our team! Come join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.
Requirements
- Must be able to handle stressful situations while maintaining a calm demeanor.
- Ability to type, perform data entry and transaction processing using assigned software
- Ability to operate a variety of office equipment such as computer, copier, telephone, calculator, FAX machine, postage meter, folding machine and other equipment necessary to perform duties.
- Must enjoy working with older adults and have the patience in assisting them with their needs.
Nice To Haves
- Two years’ experience as a Customer Service Assistant, Clerk, Receptionist or Secretary in an office environment preferred.
- Cooperative team player with excellent interpersonal, verbal, and written skills.
- Experience with ActiveNet or other registration software, cashiering and transaction processing, Microsoft office suite, word and excel preferred.
Responsibilities
- Greets the public in a pleasant and professional manner, as this is the first point of contact of the agency, to ensure a positive image of the organization.
- Assist guests, members, and clients with registration for various programs, membership, events, products and services, records cash receipts and credit card payments.
- Manage the telephone system professionally - answering telephone calls and routing all callers and guests to the appropriate staff person.
- Maintain mailing lists, databases, perform data entry and clerical duties as assigned, assist staff members as necessary with administrative tasks.
- Assist, as necessary, with special events, performs errands as needed, which may require a vehicle.
- Must have a thorough understanding of all services provided by SourcePoint and be able to field basic inquiries and communicate information to the public.
- Must be able to adapt to change and new procedures as the organization grows and adapts to the needs of our customers.
- Learn applicable software and program offerings to continually improve performance.
- Support other team members and departments as needed to advance the organization’s mission.
- Attend staff meetings and training, as required.
- Perform copying and collating tasks, office mailings, etc.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
