Customer Service Assistant

Golden HQ Corp•Houston, TX

10h

About The Position

Our mission is to empower brands through strategic marketing and meaningful customer engagement. We pride ourselves on our values of integrity, innovation, and a results-driven mindset. We are looking for a dependable and personable Customer Service Assistant to help customers access information, manage routine requests, and receive timely support. The successful candidate will contribute to a positive service experience while assisting the team with everyday customer relations activities.

Requirements

Strong interpersonal and verbal communication skills.
Friendly, patient, and attentive approach to customer needs.
Good organizational skills and attention to detail.
Ability to follow procedures and prioritize assigned tasks.
Reliable, adaptable, and comfortable working in a team.
Willingness to learn and accept feedback.

Nice To Haves

Previous customer service experience is helpful but not required.

Responsibilities

Assist customers with questions about company services, current promotions, and general procedures.
Provide clear explanations and direct customers to the appropriate resources.
Help identify customer needs and communicate requests to the relevant team members.
Support the resolution of routine concerns and follow established service procedures.
Follow up on pending inquiries and communicate updates when necessary.
Record customer interactions and maintain accurate service-related information.
Help organize customer information materials and other service resources.
Share customer feedback with supervisors to support service improvements.
Work with colleagues to maintain a consistent and professional customer experience.