Customer Service Assistant
Alphabe Insight Inc•Baton Rouge, LA
•$38,000 - $42,000•Onsite
About The Position
The Customer Service Assistant plays a pivotal role in maintaining our high standard of client satisfaction. In this position, you will serve as a primary point of contact for client inquiries, supporting daily service operations and ensuring efficient, accurate, and professional communication across all client interactions.
Requirements
- Strong verbal and written communication abilities with a focus on professional etiquette.
- Active listening skills paired with structured problem-solving and analytical reasoning.
- High attention to detail and sound organization skills for task prioritization.
- Proficiency in basic office productivity software, database navigation, and computer operations.
- Professional disposition with a customer-first mindset and high adaptability.
Responsibilities
- Handle inbound client communications via phone, email, and internal platforms with accuracy and professional poise.
- Assist clients with inquiry resolution, service details, account updates, and general information processing.
- Collaborate closely with internal management to streamline continuous workflow and improve response timelines.
- Document client interaction records and maintain updated databases within internal administrative software.
- Identify recurring client needs and offer timely, practical solutions aligned with company standards.
Benefits
- Structured career advancement opportunities, ongoing skill development, and clear merit-based progression paths.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
