Customer Service Assistant

Ascot Group•Ridgeland, MS

10d•Onsite

About The Position

Ascot is looking for a Customer Service Assistant to support our customer service phone number as well as other essential administrative duties. Responsibilities include answering and supporting incoming customer service calls, locating claim information in various Ascot programs, and directing callers to the appropriate adjuster or department. The position also assists with sorting and assigning Workers’ Compensation mail, and supporting our mailroom as needed. Duties also include organizing incoming checks to ensure timely processing. This role helps maintain smooth daily operations and supports the overall efficiency of the team. This role will be an in office position.

Requirements

1-3 years of related work experience
Associates Degree preferred; High School Diploma required
Experience in the insurance industry is a plus
Demonstrated ability to work on a team, meet deadlines, and successfully perform in a changing, fast-paced work environment
Excellent customer service skills
Proficiency in Microsoft Office Suite applications (Outlook, Word, Excel, and PowerPoint)
Excellent written and verbal communication skills
Self-starter and focused eye for detail and accuracy
Effective time management and organizational skills

Nice To Haves

Employees must have worked for Ascot for at least 12 months and or/in their current position for at least 12 months (any exceptions require HR approval)
Have discussed the desire to apply for the position with their direct manager
Be an employee in good standing and must not have been subject to disciplinary action in the last 12 months
Meet the minimum job requirements to perform the essential functions of the position

Responsibilities

Answering the Worker’s Compensation Customer Service number and triage calls as appropriate
Responsible for looking up claim numbers and adjusters in various Ascot programs, as well as routing calls to the correct place
Help sort Worker’s Compensation mail in and assign mail to the correct adjuster
Support our office manager and our mailroom as needed
Sort incoming Worker’s Compensation checks for processing
Commit to The Ascot Way in their daily interaction with colleagues, fostering colleague engagement and development, collaboration, inclusivity, and individual accountability

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Life Insurance
AD&D
Work/Life Resources (including Employee Assistance Program)
Paid holidays
Annual Paid Time Off (includes paid state /local paid leave where required)
Short-term Disability
Long-term Disability
Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver)
Contributory Savings Plan (401k)